When production breaks, give customers an answer before they start asking.

From confirmed failure to public recovery notice: one incident record, one timeline, every audience informed in the register it needs.

fajita · incident alert routing

One verified incident, four channels, delivery confirmed. Recovery sends one clear all-clear along the same paths.

What it does

A verified failure opens an incident automatically. The team is alerted, the status page updates, and every action lands on one timeline.

What failure looks like

Three people debugging in one channel while support improvises answers in another, and nobody remembers afterward what was said to whom.

What Fajita does

Keeps the internal alert and the public story attached to the same incident. Post an update once; the page and subscribers get it.

Why it matters

During an incident the scarcest resource is attention. Communication should cost one decision, not a meeting.

In practice

Where this earns its keep.

Auto-created incidents that are already public before the first customer email arrives.
A resolution notice that goes to subscribers the moment checks pass again.
A searchable history of every incident for the postmortem and the renewal call.

Fair questions

Can I edit or add updates manually?

Yes. Automatic detection opens and resolves incidents; your own updates can be posted at any point on the timeline.

What tone do the automatic messages use?

Plain and factual. What happened, what is affected, what happens next. No mascots, no jokes, no blame.