The timeline is the record of what happened during an incident.
Event categories
| Category | Source | Visibility |
|---|---|---|
| System event | Automatic (open, verify, recover) | Internal |
| Operator action | A person (acknowledge, assign) | Internal |
| Internal note | A person | Internal only, never public |
| Public update | A person | Shown on the status page |
| Maintenance event | Automatic or scheduled | Depends on publication |
| Recovery event | Automatic | Internal |
Immutability and corrections
- System events are immutable.
- Corrections are added as new entries rather than editing history.
- Internal notes are never shown on the public status page.
- Timestamps are displayed in a consistent, unambiguous format.