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Discord alerts are not arriving

Fix a Discord channel that stopped receiving alerts.

Core

Symptom

A Discord channel stopped receiving alerts.

Most likely causes

  • The channel webhook was deleted in Discord.
  • The channel was removed or its permissions changed.
  • No routing rule connects an incident to the channel.

How to confirm

Send a test and read the delivery history. A deleted webhook returns a not-found error.

Resolution

  • Recreate the webhook in Discord and replace the stored URL.
  • Confirm the channel exists and the webhook has permission to post.
  • Add or fix a routing rule.

What Fajita records

Each attempt and its result appear in delivery history. See Discord alerts.

When to contact support

If a fresh webhook still fails, contact support with the delivery reference.

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