Symptom
A custom domain for a status page stays pending and never goes active.
Most likely causes
- The DNS record does not point at the target Fajita provides.
- A proxy or CDN in front of the domain hides the record Fajita checks.
- DNS has not propagated yet.
How to confirm
Look up the record for your subdomain from a public resolver and confirm it matches the target shown in Fajita.
Resolution
- Create the exact record Fajita shows for the subdomain.
- If a proxy is in front, allow direct resolution long enough for verification.
- Wait for DNS to propagate, then re-check.
What Fajita records
Fajita marks the domain active only after DNS routing and HTTPS are verified. See Custom domains.
When to contact support
If the record is correct and the domain stays pending, contact support with the domain name.