Symptom
A payment did not go through, or your bank requires an extra confirmation step.
Most likely causes
- The card expired, was declined, or has insufficient funds.
- The bank requires additional authentication for the charge.
- The billing details on file are out of date.
How to confirm
Open billing settings. A failed or action-required payment is shown with the next step.
Resolution
- Update the payment method in the customer portal.
- Complete any authentication your bank requests.
- Retry the payment from billing settings.
What Fajita records
Fajita follows the payment state and applies a grace period before restricting access. See Payment failures.
When to contact support
If the payment succeeds at your bank but Fajita still shows it as failed, contact billing support.