Symptom
A subscriber did not receive a confirmation or incident email.
Most likely causes
- The subscriber is still pending and never confirmed.
- The address bounced or filed a complaint and is suppressed.
- The subscriber is not subscribed to the affected component or event type.
Resolution
- Ask the subscriber to confirm; the link is single use and expires.
- Check whether the address is suppressed.
- Confirm the component and event-type preferences include the update.
What Fajita records
Subscriber status and provider events (delivered, bounced, complained) are recorded per address.
When to contact support
If a confirmed, unsuppressed subscriber still misses email, contact support.